Canopy cleaning in Melbourne

Do not recommend, avoid at all cost.

Hire Juno hires subcontractors to do the cleaning. There's no real quality assurance or control.

Paid $462 for a move-in clean and the cleaners barely did anything more than surface cleaning. We were well aware of what's included in the package but this was disappointingly not delivered. So many missed areas and visible, obvious grime still left in the kitchen between cabinets and also in the toilets.

They even wanted to charge an additional $120, citing that my windows are "big" (I live in an average 2 br 2 bath Melbourne apartment, with windows no more than usual) and that they had to work incredibly hard to clean the apartment. I was left with no choice and expected an incredibly clean apartment, and only found out later that the cleaners actually wanted $120 because they'd spent additional time cleaning the outside windows - without my consent, and that was not part of the package. I didn't ask for this, as anything outside was meant to be an add-on paid service.

Please be warned - see photos. Their good reviews are very likely from houses that have already been cleaned and minimal work is needed.

Avoid at all cost - I'm $462 out of pocket and have to reclean the house myself.

I've used Hire Juno 3 times before and had excellent service, I'd have scored them 5/5 previously. However this time I wasn't happy. In the past, someone from the team would meet me to go through the apartment beforehand. This time, I only met the cleaners directly, who started work without asking any questions. The settlement inspection identified various areas that hadn't been cleaned thoroughly. I was disappointed to find out a different subcontractor had been brought in that I was told to liaise with directly to resolve the outstanding issues, when I'd signed up with Hire Juno, not a third party. I paid a significant amount for this end of tenancy clean at my Melbourne apartment and expected much more.

Booked kitchen rangehood cleaning and outdoor balcony cleaning (including rust stain removal from tiles) with Hire Juno. The cleaner was extremely efficient, he took almost no time at all and the rangehood was thoroughly cleaned - it's never looked so good! It looked brand new again. We had some pretty deep rust stains on the balcony tiles too - we were told at the time of booking that there was no guarantee all the rust staining could be removed, but he cleaned the whole balcony very well and managed to remove the rust stains entirely, there were literally no signs of rust anywhere once he was done. We were extremely impressed!

The price we were given for both jobs was also significantly lower than anywhere else we'd asked for quotes. We thought it was too good to be true, but we gave it a go anyway just to see. I honestly can't believe how thoroughly and effectively the jobs were done, in such a short amount of time, and for such a reasonable price! We'll definitely be booking again the next time we need some serious cleaning done.

I'm going to try Hire Juno again the next time I need an end of lease deep clean too, because if that's how well they clean a rangehood and a rust-stained balcony, I'm sure they'd put every other cleaning service I've tried in the past to shame when it comes to the rest of the apartment!