Covered before, on the day, and after.
The Juno Promise puts everything we commit to when you book a clean in one place. A price that doesn't move, a checked and insured pro you can follow on the map from your account, and if anything isn't right, tell us within 24 hours and we come back to fix it.
One promise, three parts
Seven commitments, grouped by when they matter. Nothing here is new small print: it's what our Terms already say, written plainly.
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Before your clean
No surprises
You know the price, you know your pro is checked, and plans can change.
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Price locked
The price you see is the price you pay. Nothing is added without your OK.
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Checked pros
Every pro’s police check and insurance are verified by our team before they can take a HireJuno job.
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Free to change
Cancel or reschedule free, more than 24 hours before your appointment.
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On the day
In full view
No waiting around wondering where your pro is.
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Live tracking
Signed in to your HireJuno account, follow your pro on a live map once they're on the way. Booked as a guest? Sign in or create an account on the device you booked with and your booking is added to it.
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Photo report End of lease
Your pro photographs the completed end of lease clean, and you see the photos in your HireJuno account.
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After your clean
Made right
If something isn't right, it's our job to fix it, not yours to chase.
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24-hour make it right
Not happy? Tell us within 24 hours and we'll send a pro back to make it right, free. If we can't make it right, we refund.
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Bond Back re-clean End of lease
If your agent flags a cleaning item on the exit report within 7 days, we return and re-clean it, free.
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How a claim works
Three steps, no forms to hunt for. Pick the one that fits your clean.
Any clean: the 24-hour make it right
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Step 1
Tell us within 24 hours
Use our contact page, email hello@hirejuno.com or call 1300 JUNO 00. Say what isn't right, with photos if you can.
Within 24 hours of the job -
Step 2
We send a pro back
A pro returns to re-clean the specific areas that weren't up to standard. It costs you nothing.
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Step 3
Still not right? We refund
If we can't make it right, we refund you for what wasn't delivered.
End of lease: the Bond Back re-clean
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Step 1
Your agent flags a cleaning item
It's on the exit report, and it's a cleaning item that was part of your booking.
Within 7 days of your clean -
Step 2
Send us the report
Forward the agent's written report with your booking reference, on our contact page or by email.
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Step 3
We come back and re-clean it
Free. We'll sort out access with you or your agent.
What's covered, and what isn't
Straight from our Terms, so there's no guessing.
Covered
- Everything in the scope you booked, including add-ons you paid for.
- A free return visit for the specific areas that weren't right, when you tell us within 24 hours.
- A refund for what wasn't delivered, if we can't make it right.
- End of lease: any cleaning item in your booking that your agent flags on the exit report within 7 days.
Not covered
- Areas or tasks that weren't part of your booking, or a change you declined when your pro offered it.
- Damage that was already there, permanent stains, or wear that cleaning can't fix.
- End of lease: anything outside your booked scope (for example carpet steam cleaning you didn't add), damage, repairs or garden work.
- End of lease: rooms that were locked, or still had belongings in them, at the time of the clean.
- End of lease: mess made after our clean, for example if people move back in, trades work in the property, or it's left open to the weather.
- Work arranged directly with a pro outside HireJuno. A HireJuno booking you pay for on the day is still covered.
Something damaged? That isn't part of the Juno Promise, it's handled under insurance, damage and liability in our Terms.
Your legal rights come first. Our services come with guarantees under the Australian Consumer Law. The Juno Promise sits on top of them and never replaces them. Read more
Questions about the promise
Does the Juno Promise cost anything?
No. It comes with your HireJuno booking. There's nothing extra to add at checkout.
How do I make a claim?
Tell us within 24 hours of the job finishing: through our contact page, by email to hello@hirejuno.com, or on 1300 JUNO 00. Describe what isn't right, add photos if you can, and have your booking reference handy. We'll send a pro back to make it right, free.
What if I only notice something after 24 hours?
Tell us anyway. Reports after the 24-hour window are looked at case by case, and the sooner we hear from you, the easier it is to put right.
Does Bond Back mean I'm guaranteed my bond?
It's a re-clean promise, not a bond guarantee. Your bond is between you and your landlord or agent, and it can cover things cleaning can't fix, like damage. What we promise is the cleaning: if your agent flags a cleaning item from your booking on the exit report within 7 days of your clean, we return and re-clean it, free.
If we re-clean a flagged item and your agent still deducts bond for that same cleaning item, contact us. We'll review it and, where our work fell short, compensate you fairly for the cleaning-related deduction.
What if my place turns out bigger than I booked?
The price you see is the price you pay for the job you booked. If your home is genuinely different on arrival (say, an extra bedroom), your pro confirms any change with you before doing the work. Nothing is added without your approval. How changes work
Can I cancel or reschedule?
Yes, free, as long as it's more than 24 hours before your appointment. Closer than that, cancelling costs $20 from 4 to 24 hours before your arrival window and $40 inside 4 hours. The details are in our Terms.
Are your pros really police-checked and insured?
Yes. A pro can’t be offered or assigned a HireJuno job until our team has verified their police check and insurance. Your booking, payment and any claim sit with HireJuno, so you never have to chase an individual pro. More on our pros
What's in the end of lease photo report?
When your end of lease clean is done, your pro photographs the completed clean. Signed in, you see the photos in your HireJuno account, so you can see the finished job for yourself, even if you weren't there.
Does the Juno Promise replace my consumer rights?
No. Our services come with guarantees under the Australian Consumer Law that can't be excluded. The Juno Promise is extra, on top of those rights, not instead of them. Your rights under the ACL
Book a clean with the Juno Promise
See your exact price upfront, pick a time, and, signed in, follow your pro on the day. If anything isn't right, tell us within 24 hours and we'll come back.