Describe the active situation without approaching a hazard
Tell the provider whether water is spraying, pooling or appearing through a wall or ceiling, and whether the escape is still active. Identify nearby electrical equipment and any area that cannot be accessed safely. A short description from a safe position is more useful than a close photo that requires stepping into water or reaching behind equipment.
Provide the full address, a callback number and an access contact. If the affected supply serves several units or premises, mention that before anyone attends. Immediate threats to life require emergency services; an online request should not delay the appropriate direct call or specialist instructions.
Plumbing







Blocked drains
Hot water repairs

Water leak detection
Toilet repairs


Gas leak investigation
General plumbing

