Trace the source before replacing the visible section
Water on a wall beside a downpipe may escape from a joint, overflow above it or back up from the connection below. The provider should assess the relevant route rather than assume the wettest visible point is the failed component.
Describe whether the problem occurs only in heavy rain and whether a nearby pit also overflows. Photos showing the full downpipe and its surroundings help identify access and connection details. Do not climb to obtain a closer image.
Plumbing







Blocked drains
Hot water repairs

Water leak detection
Toilet repairs


Gas leak investigation
General plumbing


