Questions, answered straight

Choose your service, tell us your suburb and pick your options, and you’ll see your exact price on the spot. No quotes, no waiting for a callback. Pick a day and a 4-hour arrival window, then confirm. Your booking reference shows on screen straight away, so keep it: we don’t send confirmation emails or texts yet. We then assign a pro whose police check and insurance our team has verified. Start at Book Now or see How It Works.

The price you see at checkout is the price you pay. Your total is built from the options you choose (bedrooms, rooms, add-ons), so there are no call-out fees, no “from” prices that balloon on the day, and no haggling at the door. If your job turns out to be genuinely different on arrival (say, an extra carpeted room), your pro confirms any change with you before doing the work. Nothing is ever added without your approval.

Before a pro can be offered or assigned a HireJuno job, our team checks and verifies their national police check, their insurance and their right to work in Australia. A pro without all three verified can’t take a job.

Not happy with any part of the job? Tell us within 24 hours and we’ll send a pro back to make it right, free. If we can’t make it right, we refund. End of lease cleans also come with the Bond Back re-clean: if your agent flags a cleaning item on the exit report within 7 days, we return and re-clean it, free. Every detail is on The Juno Promise.

Cancel or change the date free more than 24 hours before your arrival window, from your account or by calling 1300 JUNO 00. Closer than that, a fee applies: cancelling costs $20 from 4 to 24 hours before your window and $40 inside 4 hours. Your first date change on a booking is free; after that, a change inside 24 hours costs $30. A free cancellation is refunded to your original payment method, and any Juno Credits you used go back to your balance.

A pro can’t be offered a HireJuno job until our team has verified their insurance. If something is damaged, tell us within 48 hours of the job with photos, by email to hello@hirejuno.com or on 1300 JUNO 00, and we’ll look into it. You deal with HireJuno, not the individual pro. The details are in section 14 of our Terms.

We’re building our team of pros area by area. You can book online for addresses across Melbourne and Victoria, and we assign a pro after you book. If we can’t find a pro for your date, we’ll contact you. You can also browse our service areas.

Signed in, you pay securely online through Stripe, and the payment step shows the options available to you. Booking as a guest, the payment step shows how you can pay. You can also choose to put Juno Credits towards a booking at checkout.

When you pay online, you pay when you book. That locks in your slot and your price. Your pro is paid by HireJuno after the job is completed.

Cancel more than 24 hours out and you’ll get a full refund to your original payment method, usually within 3 to 5 business days, and any Juno Credits you used are returned. For quality issues we’ll always offer a free return visit first under the Satisfaction Guarantee; if we can’t make it right, we refund.

Juno Credits are dollars off future bookings: one credit is $1. With a HireJuno account you earn 5% back when you pay for a booking online, 20 credits when you book 14 or more days ahead (after the clean), and $20 when a friend you refer completes their first clean. Choose to apply your credits at checkout. They don’t expire while your account is active. See your balance at Juno Credits.

Yes. Every price on HireJuno includes GST.

No. Leave a key, lockbox code or concierge instructions in your booking notes and your pro will handle the rest. Your pro photographs the finished job, and signed in, you see the photos in your account.

Yes, from your HireJuno account. Once your pro is on the way you’ll see them on a live map at Track My Booking. If you booked as a guest, sign in or create an account on the device you booked with and your booking is added to it.

Signed in, you can follow your pro on the live map once they’re on the way. If we’re running materially late we’ll tell you as early as we can, and you can reschedule without charge if the new time doesn’t work. For weather-dependent services like pressure washing or window cleaning, severe weather means we rebook you at no charge.

Not yet. Our iPhone app is in testing and isn’t on the App Store. Everything works in your browser today: booking, your account, Juno Credits and live tracking. More on the app page.

Signed in, open the booking in your account and choose Change date or time. It’s free more than 24 hours before your arrival window. Prefer a human? Call 1300 JUNO 00, 8am to 8pm, 7 days, or email hello@hirejuno.com with your booking reference.

Give $20, get $20. Share your link from the referral page. Your friend gets $20 in Juno Credits when they join, and you get $20 in Juno Credits once their first booking is completed and its refund window has passed.

Email hello@hirejuno.com from the address on your account and tell us what to change: your name, phone, address, or closing your account and deleting your data. We’ll action it within a few business days. Full details are in our Privacy Policy.