Questions, answered straight

Choose your service, tell us your suburb, pick your options and you'll see your exact price on the spot — no quotes, no waiting for a callback. Lock in a date and time, pay securely online and you're done. Confirmation lands by SMS and email within seconds, and a vetted local pro is assigned to your job. Most people book in under two minutes. Start at Book Now or see How It Works .

The price you see at checkout is the price you pay. Your total is built from the options you choose — bedrooms, rooms, add-ons — so there are no call-out fees, no “from” prices that balloon on the day, and no haggling at the door. If your job turns out to be genuinely different on arrival (say, an extra carpeted room), your pro confirms any change with you in the app before doing the work. Nothing is ever added without your approval.

Every Juno pro is identity-verified, police-checked, interviewed and fully insured before their first job — no exceptions. After that, they're rated by customers on every single booking, and only pros who maintain a high standard keep working with us. Our network average sits at 4.9 stars across more than 1,200 reviews. You'll see your pro's name, photo and rating the moment they're assigned.

If you're not happy with any part of the job, tell us within 24 hours and we'll send a pro back to make it right — free of charge. If we still can't fix it, we'll talk refunds. Simple as that. End of lease cleans go further with a 7-day re-clean promise: if your agent flags a cleaning item on the exit report, we return and re-clean it at no cost.

Cancel or reschedule free of charge up to 24 hours before your appointment — in the app, online, or with a quick call to 1300 JUNO 00 . You'll get a full refund or instant Juno Credits, your choice. Inside 24 hours, a late-change fee may apply because your pro has reserved that slot and turned down other work. We'll always show you the fee before you confirm.

Yes. Every job booked through HireJuno is covered by public liability insurance, and every pro carries their own full insurance as a condition of joining the platform. In the rare event something is damaged, report it in the app or call us and we'll manage the claim for you — you deal with HireJuno, not an insurer.

We're Melbourne-wide — from the CBD and inner suburbs out to the growth corridors. Enter your suburb during booking and we'll confirm coverage instantly, or browse our service areas . More Australian cities are on the roadmap.

All the usual suspects: Visa, Mastercard and Amex, Apple Pay, Google Pay and PayPal. Prefer to spread it out? We take Afterpay and Zip too, so you can split any booking into instalments. You can also pay part or all of a booking with Juno Credits or a HireJuno Gift Card — they stack with any payment method.

You pay securely when you book — that's what locks in your slot and your price. Your pro is only paid by HireJuno after the job is completed to standard, which is exactly why our guarantee has teeth. If you pay with Afterpay or Zip, your instalment schedule follows their standard terms, starting from the booking date.

Cancel more than 24 hours out and you'll get a full refund to your original payment method within 3–5 business days — or instant Juno Credits if you'd rather rebook later. For quality issues, we'll always offer a free return visit first under the Satisfaction Guarantee; if we can't make it right, we refund.

Juno Credits are real dollars off future bookings. You earn 5% back on every completed booking , $30 for downloading the app, and $20 every time a friend you refer completes their first job. Credits apply automatically at checkout — no codes to remember. Check your balance any time at Juno Credits .

Yes — every price on HireJuno includes GST. A tax invoice is emailed to you automatically after each job, and end of lease customers who add carpet steam cleaning get a compliant receipt for their agent as well.

No — most of our customers aren't. Leave a key, lockbox code or concierge instructions in your booking notes and your pro will handle the rest. You can message them directly in the app at any point, and you'll receive photos and a completion summary when the job's done.

Yes — Uber-style. Once your pro is on the way you'll see them on a live map with a real-time ETA, in the app or at Track My Booking . You're notified at every stage: pro assigned, on the way, arrived, and job complete. No more waiting around in a “sometime between 8 and 2” window.

Absolutely. When your pro is en route, the app offers one-tap add-ons that pair with your booking — think interior windows with a house clean, or a rug with your carpet job. Tap to add, see the exact price, and your pro is notified instantly. You can also just ask in the app chat; anything extra is priced and approved by you before it's done.

Life happens — but you'll never be left guessing. The live map and ETA update in real time, and we'll notify you the moment anything shifts. For weather-dependent services like pressure washing or window cleaning, severe weather means a priority rebooking at no charge — we'd rather do the job properly than do it wet.

Because it's the best way to use HireJuno — track your cleaner live on a map, and we'll give you $30 in Juno Credits just for downloading it. The app is also home to pro chat, one-tap rebooking, en-route add-ons, your credits balance, your referral code and your full home service history. Grab it from the app page .

Open your booking in the app and tap Manage — you can change the date, time, options or add-ons in a few taps. Prefer a human? Call 1300 JUNO 00 , 8am–8pm, 7 days. Changes are free up to 24 hours before your appointment.

Give $20, get $20. Share your personal code from the app or the referral page — your friend gets $20 off their first booking, and you get $20 in Juno Credits once their first job is completed. There's no cap, so serial recommenders do very well out of it.

Update your name, contact details and address any time in the app under your profile. To close your account or request a copy or deletion of your data, email hello@hirejuno.com and we'll action it within a few business days. Full details are in our Privacy Policy .